Privacy Policy

Last Updated: 14 January 2026

Effective Date: 14 January 2026

1. Introduction

BITAMIN LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aeoik.com or use our services.

We are registered in England and Wales under company number 12541670, with our registered office at Flat 102 Candle House, 1 Wharf Approach, Leeds, LS1 4GJ.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

BITAMIN LTD is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: info@aeoik.com
  • Phone: 0121 418 1278
  • Post: BITAMIN LTD, Flat 102 Candle House, 1 Wharf Approach, Leeds, LS1 4GJ

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, company name
  • Business Information: Details about your current telecommunications setup, requirements, and preferences
  • Communication Records: Records of correspondence, enquiries, and support requests
  • Contractual Information: Information necessary to provide our services

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on pages, referring website
  • Cookie Data: Information collected through cookies (see our Cookie Policy)

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our telecommunications services
  • To respond to your enquiries and provide customer support
  • To send you quotes, proposals, and service-related communications
  • To process transactions and manage your account
  • To improve our website and services
  • To comply with legal obligations
  • To send marketing communications (with your consent)

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract: Processing necessary for the performance of a contract with you
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Consent: Where you have given explicit consent for specific processing activities
  • Legal Obligation: Processing necessary to comply with our legal obligations

6. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties who assist in providing our services (e.g., telecommunications network providers, IT support)
  • Professional Advisers: Lawyers, accountants, and other professional advisers
  • Regulatory Bodies: When required by law or to protect our legal rights
  • Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active client data: Duration of the business relationship plus 7 years
  • Enquiry data: 2 years from last contact
  • Marketing data: Until you withdraw consent
  • Financial records: 7 years (as required by UK tax law)

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at info@aeoik.com. We will respond within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit (SSL/TLS)
  • Secure access controls and authentication
  • Regular security assessments
  • Staff training on data protection

10. International Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

  • Transfers to countries with adequate data protection laws
  • Standard contractual clauses approved by the ICO
  • Other appropriate safeguards as permitted by UK GDPR

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

14. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact:

BITAMIN LTD
Flat 102 Candle House
1 Wharf Approach
Leeds, LS1 4GJ
Email: info@aeoik.com
Phone: 0121 418 1278